Supervisor

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence and performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance, and member experience of either Inbound or Outbound FC operations.

Responsibilities

• Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
• Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
• Prioritizing appropriately to meet deadlines.
• Exhibiting professional behavior while coping well with ambiguity and change.
• Driving results and approaching obstacles proactively.
• Ensuring company policies are communicated and enforced consistently.
• Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
• Taking proactive steps to ensure that best practices are shared across all departments, shifts, and within the entire organization.
• Working closely with HR, Facilities, Safety, and IT to build and secure support and resources for projects and initiatives.
• Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
• Assisting with the establishment of long-term operational strategic plans.
• Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
• Recognizing top performance, coaching, and implementing progressive discipline for poor performance.
• Proposing and implementing improvements in equipment and processing methods.
• Conducting timecard reviews daily and weekly to ensure pay accuracy.
• Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed, including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at the end of the shift to complete pass downs, reports, and timecard reviews.