About the Role
The position involves strategic and operational responsibilities within the automotive service and repair domain. You will play a crucial role in managing service orders, ensuring customer satisfaction, and leading the workshop team to achieve productivity and performance goals.
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Key Responsibilities
Strategic
- Receive Job Orders for service and repair jobs from Service Advisors.
- Manage loading and provide a detailed explanation and technical justification for additional repairs with cost estimates, obtaining customer approval.
- Resolve customer complaints and ensure a positive ownership experience.
- Raise material requisition for approved additional parts, follow up on ordered parts, and keep advisors informed.
- Ensure an adequate number of vehicles are received and achieve budgeted revenue targets.
- Promote value-added services, tires, accessories, etc.
Operational
- Achieve set targets for productive efficiency each month.
- Maximize workshop productivity.
- Regularly monitor service orders (Work In Progress) and ensure timely billing.
- Manage vehicle turnaround times to ensure timely completion of services.
- Achieve fix right first-time targets.
- Develop technician skills for cross-functionality.
- Update direct subordinates on their daily or weekly performance.
- Coach and educate technicians to improve performance and achieve key performance indicators (KPIs).
- Ensure that standard operating procedures (SOPs) and workshop standards are upheld and complied with.
Qualifications
- Diploma or Degree in Automobile or Mechanical Engineering.
- 3 to 7 years of experience as a Workshop Supervisor in the Automobile Industry.
- Experience in the Dealer Automobile Industry is preferred.
- Highly organized and results-driven.
- Tactical and a good decision-maker.
