We are looking for a motivated professional to join our team as a Supplier Engagement Analyst in Riyadh, Saudi Arabia. In this role, you will take ownership of Supplier engagements with Retailers, eCommerce players, and Vendors for Onboarding and BAU, which includes Data compliance and improvements. You will work closely with suppliers, data governance, and project managers to strengthen relationships, improve data quality, and ensure service levels are met. Your responsibilities will include managing a portfolio of countries and retailers, driving measurable improvements in how we receive and use data. This position is an excellent opportunity for someone who enjoys working at the intersection of data, operations, and supplier engagement, and who wants to make a direct impact on business outcomes.
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Responsibilities
- Monitor and report key performance indicators (KPIs), ensuring data receipt aligns with service level agreements (SLAs).
- Partner with data analysts to review KPIs and lead conversations with suppliers to drive improvements.
- Analyze data quality metrics and collaborate with suppliers to enhance accuracy and consistency.
- Identify new opportunities to improve retailer data quality and work with the operations strategy team to bring these opportunities to life.
- Build and maintain strong relationships with suppliers, acting as their main point of contact.
- Support onboarding activities, including data quality testing, format alignment, and timeliness expectations.
- Coordinate with local operations teams and project managers to finalize onboarding plans for new suppliers.
- Handle escalations and queries from retailers, ensuring timely resolution and clear communication.
- Contribute to system improvements, including SAP, transactional data handling, FTP/MFT setup, and retailer system changes.
Qualifications
- Strong technical knowledge with the ability to interpret and apply data in a business context.
- Excellent analytical, presentation, and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint).
- Tech-savvy, with exposure to different data and file formats.
- Ability to understand and interpret diverse data structures and mapping.
- Knowledge in Python and SQL is an added advantage.
- Fluent in English, with strong communication skills; knowledge of Arabic is an advantage.
