Support Analyst

The company is looking for an amazingly talented Support Analyst to join our team in Riyadh, Qiddiya! In this role, you will contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This position is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems, particularly within environments such as SharePoint Online, Aconex, and Power BI.

What You'll Be Doing

• Collaborate with cross-functional teams to gather and document business requirements.
• Maintain and support portal infrastructure, assisting in automating data processes.
• Ensure that digital tools and platforms align with evolving business needs, supporting end-users through training and troubleshooting.
• Utilize AI-powered tools such as Microsoft Copilot to automate routine reporting and enhance team productivity.
• Help manage and maintain data repositories, ensuring information is accurately captured and accessible.
• Translate technical information into user-friendly formats and prepare documentation and training materials.
• Promote data literacy by supporting training sessions for stakeholders.
• Support timely delivery of team outputs and high-quality deliverables.
• Assist in aligning Knowledge Management activities with organizational strategies through regular communication.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.

Requirements

• 5+ years of related experience including document/records management, systems development life cycle analysis, and business processes analysis.
• 2+ years’ experience in a multi-skilled team environment focusing on data automation.
• Understanding of SharePoint Online architecture, features, and functionality.
• Experience integrating SharePoint Online with Microsoft 365 services.
• Proficiency in scripting languages for automating tasks and creating custom solutions.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills for tracking requests and project fulfillment.
• Flexibility and adaptability in responding to changing business requirements.
• Effective management and prioritization of workload under tight deadlines.

Desired Skills

• PMP or other relevant project management certification preferred (e.g., Prince2, Agile, etc.)