In a world of possibilities, pursue one with endless opportunities at the company. We are looking for a talented Support Analyst to join our team. In this role, you will contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This position is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems—particularly within environments such as SharePoint Online, Aconex, and Power BI.
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As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs while supporting end-users through training, documentation, and troubleshooting.
This role requires a strong blend of analytical thinking, technical proficiency, and communication skills. You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control while staying current with emerging technologies and industry trends.
Key Responsibilities:
- Assist in gathering and documenting business requirements.
- Support data collection and basic analysis tasks.
- Utilize AI-powered tools such as Microsoft Copilot for automation.
- Help manage and maintain data repositories.
- Translate technical information into user-friendly formats.
- Promote data literacy and support training sessions.
- Collaborate with teams for seamless information flow.
- Maintain digital document control systems.
- Support automation tasks using programming or scripting knowledge (e.g., Python, SQL).
- Create and update data visualizations and dashboards.
Required Skills:
- 6+ years of related experience in document/records management and systems development.
- 2+ years’ experience in a data automation role.
- Understanding of SharePoint Online and Microsoft 365 services.
- Proficiency in scripting languages for task automation.
- Excellent written and verbal communication skills in English.
- Strong organizational and planning skills.
- Flexibility in responding to changing business requirements.
Desired Skills:
- PMP or other relevant project management certification preferred.
Language Requirements:
- Strong written and verbal skills in English are essential.
Location:
Riyadh, Riyadh, Saudi Arabia
Work Conditions:
On-site, Full-time
