Support and Deployment Engineer

The company is looking for a Support and Deployment Engineer to be part of our growing support team for our product. The product is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

As a Support and Deployment Engineer, you will deploy and configure system architectures to ensure security frameworks are properly implemented. You will work closely with systems administrators and project team members to support system configuration and maintain cost-effective hardware and software deployments that satisfy project requirements.

You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:

• Deploy servers with hardening and firewall policies between servers
• Support the deployment of applications developed by the company in the cloud (AWS, Azure, KSA cloud, etc.)
• Carry out the deployment of applications developed by the company on client premises, including server and application software hardening and firewall policy setup
• Identify and analyze system integration problems
• Resolve server issues by identifying the root cause and taking immediate remedial action
• Formulate and implement corrective actions in case a problem re-occurs
• Implement preventive actions to avoid future issues
• Identify recurring tasks and recommend tools to automate those tasks
• Be on-call for support cases

What we are looking for:

• Fast learner with excellent problem-solving skills
• Good organizational skills; able to work well under pressure and time constraints
• Flexible and able to adapt to changing shift schedules, including weekends, holidays, and different time zones
• Excellent interpersonal and teamwork skills

Location: Saudi Arabia