Support Engineer 1, Arabic Speaker

The Support Engineer 1 role will support the delivery and ongoing operations of the company Health Solution offering in the Middle East region and rest of the International client support. Arabic & English language proficiency is essential to effectively support customer delivery and engagement across the region. The successful candidate will work in a collaborative team environment, providing functional and technical expertise to customers while troubleshooting issues, maintaining applications, and delivering a high-quality support experience.

Key Responsibilities

• Provide functional and technical support for the company Health solutions, including the Clinical AI Agent offering.
• Investigate, troubleshoot, and resolve incidents across front-end and back-end applications.
• Perform application maintenance and support activities to ensure reliable service delivery.
• Serve as a point of contact for customers, responding to technical and functional inquiries through phone, electronic, and in-person channels.
• Build effective relationships with customers and collaborate closely with internal stakeholders.
• Clearly communicate investigation progress, findings, resolutions, and next steps.
• Document troubleshooting activities, investigation notes, resolutions, and lessons learned throughout the lifecycle of service requests.
• Prioritize work according to issue severity, urgency, and customer impact.
• Participate in an on-call rotation as required.
• Travel up to 20%, based on business and customer needs.

Arabic Language Support

• Provide Arabic and English language support for technical and non-technical customer interactions.
• Assist with verbal and written translation when required to support customer delivery.
• Help ensure clear and effective communication with Arabic-speaking customers and stakeholders.

Requirements

• Proficiency in Arabic and English.
• Strong problem-solving skills and ability to work in a collaborative team environment.
• Experience in technical support or a related field preferred.
• Willingness to learn and adapt to emerging technologies and industry practices.