About the Role
As a Support Engineer, you will play a vital role in delivering functional and technical expertise to the company Health clients by providing high-quality support for the company Cerner technologies. Your focus will be on investigating, troubleshooting, and resolving client issues, maintaining critical applications, and ensuring application stability to improve the overall client experience. This position is essential in contributing to meaningful outcomes for both the company and its clients in the healthcare sector.
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What You'll Do
In this role, you will work collaboratively within a team environment and carry out the following responsibilities:
- Provide functional and technical expertise to clients using the company Cerner solutions.
- Prioritize, plan, and manage issue resolution independently and alongside cross-functional teams.
- Investigate front-end application issues by gathering information, utilizing troubleshooting tools, shadowing end users, and testing workflows.
- Troubleshoot workflows both internally and externally to identify root causes and support resolution.
- Create and maintain documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
- Support incident resolution and application maintenance to deliver value for the company and its clients.
- Collaborate in a fast-paced support environment to address client needs and improve outcomes.
What You’ll Bring
To succeed in this position, you should have:
- A Bachelor’s degree in Information Technology or a related field, or equivalent relevant work experience.
- At least 6 years of experience in one or more of the following areas:
- Healthcare information technology (HCIT)
- HCIT support
- Software implementation
- Project or program management
- Client relationship management
- Other client-facing or HCIT solution work
- Experience working with Cerner Millennium Pharmacy and Point of Care products or related components.
- Willingness to participate in an on-call rotation as needed.
- Fluent English language skills.
Nice to Have
The following qualifications are preferred:
- Arabic language skills.
- Clinical background or experience working in a clinical healthcare setting.
- Experience working in Application Managed Services or SolutionWorks business units.
What We Offer
The company provides a competitive salary and an array of benefits that support your career, well-being, and work-life balance. You can expect:
- Flexible working options to help you perform at your best.
- Learning and development opportunities to further your career.
- Core benefits that support your health and well-being.
- An inclusive culture that celebrates what makes you unique.
