The Support Engineer will handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. They will reproduce issues in test/staging environments to identify bugs or misconfigurations and conduct detailed log analysis, SQL/database checks, and API validation. The role also involves classifying and prioritizing incidents based on severity and business impact, as well as escalating unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
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Responsibilities
- Communicate with business users or clients to gather additional information when needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
- Analyze recurring issues to suggest long-term fixes or enhancements.
- Provide feedback to development/QA teams to improve application stability and usability.
Requirements
- Strong .NET, Angular, and VB experience.
- Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).
- Experience with web application architectures (e.g., client/server, REST APIs).
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
- Proficient in communication tools: Slack, Microsoft Teams, Email.
- Familiarity with code/CI tools: Git, Jenkins, GitHub Actions.
Work Conditions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
