Support Engineer - Pharmacy Millennium Solution

At the company, our mission is to create a human-centric healthcare experience powered by unified global data. The company Health provides secure and reliable healthcare solutions that connect clinical, operational, and financial data to enhance care and decision-making. We are looking for a Support Engineer to join our Support organization. In this role, you will provide functional and technical expertise to the company Health clients, helping to resolve complex issues and maintain critical applications.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions:

• Remote
• Full-time

Responsibilities:

• Provide functional and technical expertise to clients using the company Cerner solutions.
• Prioritize, plan, and manage issue resolution independently and with cross-functional teams.
• Investigate front-end application issues by gathering information, utilizing troubleshooting tools, shadowing end users, and testing workflows.
• Troubleshoot workflows to identify root causes and support resolution.
• Create and maintain documentation and knowledge transfer materials throughout the support lifecycle.
• Support incident resolution and application maintenance to deliver value for the company and its clients.
• Collaborate in a fast-paced support environment to address client needs and improve outcomes.

Qualifications:

• Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
• At least 6 years of experience in areas such as healthcare information technology (HCIT), HCIT support, software implementation, project or program management, or client relationship management.
• Experience with Cerner Millennium Pharmacy and Point of Care products or related components.
• Willingness to participate in an on-call rotation as needed.
• Language Requirements: Fluent in English; knowledge of Arabic is a plus.

What We Offer:

• Competitive salary and benefits that support career, well-being, and work-life balance.
• Flexible working options.
• Learning and development opportunities.
• Core benefits to support health and well-being.
• An inclusive culture that celebrates uniqueness.