We have an immediate opening for a Support & Maintenance Engineer (CIAM) with 7+ years of experience at the company in Abu Dhabi. This full-time, on-site position in the Abu Dhabi Emirate, United Arab Emirates, involves reviewing business requirements, liaising with internal and external parties to find and supervise the evaluation of suitable solutions. The role consists of proposing enhancements to business and technical processes for better automation, overseeing project activities, and ensuring implementation adheres to defined standards.
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The incumbent should possess strong technical skills in CIAM and IBM Identity Security Access Manager (ISAM/IBM Verify), along with experience in customization, development, installation, and configuration.
Key Responsibilities:
- Work with vendors to install, configure, and deploy CIAM (ISAM) solutions into development, QA, UAT, and production environments while managing integration with digital channels such as mobile and internet banking.
- Raise and follow up on required change requests and tickets in the service manager.
- Prepare/review project documents related to projects and tasks for approvals.
- Gather requirements from business users for projects, tasks, operational requests, and enhancements for technical teams.
- Support User Acceptance Testing (UAT) and assist in preparing documentation for approval.
- Support go-live and post-go-live activities for assigned projects and tasks.
- Assist business users in translating business requirements to vendors and vice versa.
- Escalate issues and suggest corrective actions while ensuring timely follow-up on assigned projects and tasks.
- Track, resolve, and report incidents and known errors through approved processes.
Specialist Skills / Technical Knowledge:
Candidates should have experience with at least four of the following:
- Hands-on experience with CIAM and IBM Identity Security Access Manager (ISAM/IBM Verify), including customization, development, installation, and configuration.
- Knowledge of Identity Management, Access Management, and Directory Services technologies.
- Security experience, particularly in IAM, endpoint protection, and application security.
- Experience in the financial sector implementing API protection, microservices security, and access control technologies (OAuth, JWT, SAML, XACML, OTP, MMFA).
- Knowledge of the latest authentication and authorization techniques for mobile, web, and API integration, including integration with social identity providers.
- Experience building and using APIs (SOAP, XML, REST, JSON) and working with JavaScript, React, Node.js, AngularJS, Regular Expressions, HTML, and CSS.
Experience Required:
- Minimum 5-7 years in IT activities, with at least 4 years in a similar role.
- Required experience with IBM Identity and Security Management products like ISAM/IBM Verify/Tivoli.
- Financial sector experience is a plus.
