Support Services Specialist

About the Job:
Join the company as a Support Services Specialist in Jeddah, Makkah, Saudi Arabia. In this full-time role, you'll be integral to providing in-person IT support, troubleshooting hardware and operating systems, managing device lifecycles, and supporting various IT and AV technologies.

About Us:
The company is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. The company offers a consulting-led, cognitive powered, integrated portfolio of business, technology, and engineering services and solutions, delivered through a unique Location Independent Agile™ delivery model recognized as a benchmark of excellence in software development. The company is part of a large multinational business group, and has over 616,171 of the world’s best-trained consultants from 157 nationalities in 53 countries.

Job Description:

• Strong knowledge of desktop/laptop hardware troubleshooting and OS management
• Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices
• Experience in IMAC (Install, Move, Add, Change) activities and endpoint lifecycle management
• Familiarity with ITSM tools (ServiceNow or equivalent)
• Understanding of AV/meeting room support technologies

Key Responsibilities:

1. Provide in-person IT support for incidents and service requests requiring physical intervention.
2. Troubleshoot operating systems and mobile devices (Android/iOS).
3. Perform device setup, configuration, installation, and hardware replacement.
4. Handle break-fix activities for laptops, desktops, peripherals, and workplace devices.
5. Support IMAC activities (Install, Move, Add, Change).
6. Resolve incidents that cannot be addressed remotely by the service desk.
7. Provide VIP user support with priority handling and coordination.
8. Support meeting room technologies, AV setups, and event IT support.
9. Coordinate with hardware vendors (OEMs) and third-party providers.
10. Perform walk-in support activities including password resets, device replacement, onboarding/offboarding.
11. Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support).
12. Maintain and manage asset inventory and stock records, including reconciliation.
13. Support user onboarding, movement, and offboarding activities.
14. Provide loaner devices and spare management during break-fix scenarios.
15. Identify repeat issues and contribute to knowledge base and shift-left initiatives.
16. Communicate resolution timelines and status updates to end users.

Soft Skills:

• Excellent communication
• Team collaboration
• Documentation and knowledge sharing

Education Requirements:

• Diploma in Computer Science or Bachelor’s in Computer Science

Certifications:

• ITIL
• MS/CCNA Certifications

Application Deadline:
30-June-2026