About the Job:
The Support Services Specialist position at the company in Riyadh, Saudi Arabia, is a full-time, on-site role that involves providing in-person IT support for various incidents and service requests. The specialist will engage in desktop and laptop hardware troubleshooting, manage operating systems, and support network basics, printers, and peripheral devices. Key responsibilities include performing device setups and configurations, supporting IMAC activities, and resolving issues that require physical intervention.
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Job Description:
- Strong knowledge of desktop/laptop hardware troubleshooting and OS management
- Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices
- Experience in IMAC activities and endpoint lifecycle management
- Familiarity with ITSM tools (ServiceNow or equivalent)
- Understanding of AV/meeting room support technologies
Key Responsibilities:
- Provide in-person IT support for incidents and service requests requiring physical intervention
- OS troubleshooting and mobile device troubleshooting (Android/iOS)
- Perform device setup, configuration, installation, and hardware replacement
- Handle break-fix activities for laptops, desktops, peripherals, and workplace devices
- Support IMAC activities (Install, Move, Add, Change)
- Resolve incidents that cannot be addressed remotely by the service desk
- Provide VIP user support with priority handling and coordination
- Support meeting room technologies, AV setups, and event IT support
- Coordinate with hardware vendors (OEMs) and third-party providers
- Perform walk-in support activities including password resets, device replacement, onboarding/offboarding
- Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support)
- Maintain and manage asset inventory and stock records, including reconciliation
- Support user onboarding, movement, and offboarding activities
- Provide loaner devices and spare management during break-fix scenarios
- Identify repeat issues and contribute to knowledge base and shift-left initiatives
- Communicate resolution timelines and status updates to end users
Education Requirements:
- Diploma in Computer Science or Bachelor’s degree in Computer Science
Certifications:
- ITIL Certification
- MS/CCNA Certifications
About the Company:
The company is an IT services, consulting, and business solutions organization with over 50 years of experience in partnered transformations for some of the largest businesses globally. Utilizing a consulting-led, cognitive-powered approach, the company provides a comprehensive portfolio of business, technology, and engineering services, all delivered through its innovative Location Independent Agile™ model. The company is part of India’s largest multinational conglomerate and employs more than 616,171 trained consultants from 157 nationalities across over 53 countries.
Application Deadline: 30 June 2026
