Support Software Engineer

Unlock employer Dubai, United Arab Emirates 12 Sep 2025

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Financial

Estimate: $40k - $60k/yr*
Zero income tax location

Accessibility

Office Only
No Relocation Support
Visa Provided

Requirements

Experience: Senior
English: Professional

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Position

The Support Software Engineer will work as part of a dynamic team, playing a key role in assisting clients with technical issues. This position requires the ability to answer technical questions and address incidents as they arise, providing exceptional support to ensure clients have a seamless experience with our software products.

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Responsibilities:

Handle Level 2 support, addressing complex technical issues.
Maintain a deep understanding of the software's architecture and code to identify and resolve intricate problems.
Provide immediate hotfixes and long-term improvements for customer-facing defects.
Analyze software code to identify potential issues or areas for improvement.
Communicate with the customer success team about complex technical issues in a clear and understandable manner.
Ensure that customer issues are resolved in a timely manner and meet high-quality standards.

Qualifications:

4+ years of experience in software development.
Proficiency in technologies/languages including Ruby On Rails, SQL, Kafka Streaming, and basic AWS services is a must.
Familiarity with NodeJS/NestJS/TypeScript is a nice to have.
Strong problem-solving mindset and critical thinking abilities.

Language Requirements:
No specific language requirements noted.

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