As SVP – Digital Product Owner, Acquisition Squad – Business Banking Group, you will report to the Head of Digital, Business Banking and lead the design and delivery of seamless, high-conversion onboarding experiences for SME customers across digital and assisted channels. You will own the end-to-end product vision and backlog for all acquisition journeys—from eligibility and account opening to KYB/KYC completion and activation. This role is pivotal in driving income, managing experience, and controlling cost while ensuring compliance and risk governance across digital acquisition platforms.
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What You’ll Be Doing
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Strategic Product Leadership
- Define and refine the digital acquisition vision and roadmap for SME customers.
- Translate business objectives into prioritized product features and onboarding journeys.
- Collaborate with CX, legal, compliance, and technology teams to deliver scalable, compliant solutions.
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Customer Experience & Journey Optimization
- Champion best-in-class onboarding across mobile, web, and assisted channels.
- Use A/B testing, behavioral analytics, and VOC to improve user flows and reduce friction.
- Ensure omnichannel alignment and seamless handoffs between digital and assisted channels.
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Performance & Growth
- Drive improvements in funnel conversion, approval rates, and first-product activation.
- Monitor KPIs such as onboarding volumes, drop-off rates, NPS, and time-to-open.
- Partner with marketing and analytics to maximize lead capture and campaign ROI.
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Squad Leadership & Agile Delivery
- Lead the Acquisition Squad, including Scrum Master and Engineering Team.
- Foster a culture of ownership, experimentation, and customer-centricity.
- Maintain a high-quality backlog and ensure timely delivery of onboarding features.
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Governance & Risk Management
- Ensure 100% compliance with internal and external regulations (KYC, AML, data privacy).
- Establish robust controls and reporting frameworks for onboarding activities.
- Mitigate operational and fraud risks across digital acquisition platforms.
Qualifications
- What We’re Looking For
- Education & Experience:
- 8–10 years in digital product management, preferably in financial services
- Strong understanding of SME banking, lending products, and digital platforms
- Experience with Agile methodologies and tools (e.g., Jira, Confluence)
- Familiarity with compliance standards (e.g., PCI, WCAG, FFIEC) is a plus
What’s In It For You
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
Skills That Set You Apart
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Technical Skills:
- SME banking and digital onboarding expertise
- Data analytics, customer feedback integration, and UX optimization
- API integration, core banking systems, and agile delivery tools
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Soft Skills:
- Strategic thinking and stakeholder influence
- Agile leadership and cross-functional collaboration
- Resilience, adaptability, and innovation mindset
Key Performance Indicators (KPIs)
- Increase digital onboarding completion rate by 15% within 12 months
- Reduce onboarding cycle time by 20% year-over-year
- Achieve NPS of 70+ for onboarding journeys
- Deliver 95% of backlog items on time and within scope
- Maintain 100% compliance across onboarding workflows
Ready to Shape the Future of SME Onboarding?
If you’re passionate about digital transformation, customer-centric design, and delivering measurable impact, we’d love to hear from you.
**Apply now and be part of the company’s journey to redefine business banking acquisition.
