About the Role
We are currently looking for a System Administrator for our Qatar operations. This role is essential in maintaining and supporting our IT infrastructure, ensuring efficiency and reliability in our services.
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Responsibilities
- Provide IT Help Desk and Desktop Support to users.
- Administer and support Microsoft 365 environments.
- Manage Active Directory and Microsoft Intune systems.
- Troubleshoot and administer Windows 11 systems.
- Monitor and manage endpoint patching and updates.
- Ensure network connectivity and troubleshoot issues related to TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Manage user access, computer accounts, and IT assets effectively.
- Monitor backup systems and recovery processes.
- Handle printer management systems.
- Provide support in a ticketing system and adhere to SLA requirements.
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Experience supporting Microsoft 365 environments.
- Knowledge of Active Directory and Microsoft Intune.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Experience with Windows 11 administration and troubleshooting.
Technical Skills
- Microsoft 365 Administration
- Microsoft Intune (MDM/MAM)
- Active Directory Users & Computers
- Azure Entra ID (Azure AD)
- Windows 11 Support
- Endpoint Patching & Updates
- Microsoft Exchange Online
- Network and Wi-Fi Troubleshooting
- Printer Management Systems
- Backup Monitoring and Recovery
- User Access Management
- Computer Account Management
- IT Asset Management
Language Requirements
- Fluent in Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and security best practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Experience with ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level
Mid-Level (4-6 years)
Joining Time Frame
Immediate.
