The company has been at the forefront of cybersecurity, protecting individuals and corporate clients worldwide for 27 years. With a team of over 5,000 experts, we aim to safeguard our clients from cyber threats by fostering an environment where individual talents are encouraged.
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Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
Job Responsibilities:
- Provide onsite and remote support for hardware and software
- Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution
- Deliver first-line support for system administration tasks, including Active Directory 2016/2019 (user accounts, passwords, DNS, DHCP)
- Set up, configure, and deploy PCs, laptops, and related equipment
- Ensure systems are updated with the latest security patches
- Provide cross-location IT support across the European & META region
- Collaborate with the Head Office in Moscow through remote hands activities
- Assist with server administration and the deployment of new server and network infrastructure
- Provide first-line support for network equipment such as switches and routers
- Support and maintain various business and specialized applications
- Handle daily IT operations including first, second, and third level support requests
- Prepare technical improvement proposals with the line manager
- Deliver user training when required
- Work with systems including IBM servers, Cisco network devices, Dell & Lenovo workstations, and Canon printers
- Support client software such as Windows 11, macOS, Microsoft Office 2019/2021, Chrome, Internet Explorer, Adobe Acrobat and Photoshop, and the company's endpoint security
Job Requirements:
- Minimum 3 years of experience in IT Helpdesk or System Administration
- Fluent in English with strong written and verbal communication skills
- Solid overall knowledge of IT systems and environments
- Strong experience supporting Microsoft Windows operating systems (Windows 11, Windows Server 2022)
- Practical experience with Active Directory administration, DNS, and DHCP
- Basic knowledge of IP networking, including routing and firewalls
- macOS knowledge is a plus
- Microsoft certifications are welcome
- Knowledge of VoIP telephony, especially Avaya, is an advantage
- Formal education or proven experience in IT, telecommunications, or a related field
- ITIL knowledge is a plus
- Basic understanding of project management methods such as PRINCE2 or PMBOK is an advantage
- Strong service mindset with excellent customer focus
- Good interpersonal and communication skills
- Organized, reliable, and able to plan and prioritize work effectively
- Team player with a positive attitude, able to work independently and collaboratively
Application Process:
- HR Interview (30 min)
- Meeting with Hiring Team (60 min)
- Final meeting (optional)
- Offer stage & reference check
