This role is for a highly skilled and motivated Senior Analyst who will serve as a technical expert for the bank's financial crime systems, with a primary focus on the NICE Actimize suite. The main goal is to ensure the stability, performance, and effectiveness of these systems, which include platforms for fraud detection and anti-money laundering (AML).
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Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Key Responsibilities:
- System Administration & Support: Provide L2/L3 technical support for NICE Actimize in a 24/7 environment. This includes monitoring system health, resolving complex technical issues, and performing routine maintenance like patching and upgrades.
- Configuration & Rule Management: Implement and test changes to system rules, parameters, and risk models as directed by the Compliance team. Help optimize fraud and AML scenarios to improve alert quality.
- Data Integration & Analysis: Troubleshoot real-time and batch data feeds from core banking systems and write SQL queries to investigate data issues and support analysis.
- Collaboration & Documentation: Act as a liaison between IT, vendors, and business users. Create and maintain technical documentation and provide training to L1 support staff and end-users.
Qualifications:
- A bachelor's degree in a relevant field.
- At least 3 years of hands-on experience with the NICE Actimize platform.
- Strong understanding of AML and fraud typologies, excellent problem-solving skills, and experience with SQL and Unix/Linux commands.
- Highly desirable qualifications include NICE Actimize certifications, experience with other financial crime systems, and knowledge of UAE banking and ITIL principles.
