About the Role
The System Analyst plays a crucial role in the technical coordination for the configuration, upgrades, support, and maintenance of Microsoft NAV/BC/D365, CRM, and other cloud solutions within existing and new expansion stores. The role involves close coordination with the digital & IT team, functional heads, and business users. Key responsibilities include upgrading activities for stores across the UAE, Qatar, Egypt, and Oman, aligning business processes and working methods with the concept and framework.
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What You Will Do:
System Upgrades and Coordination
- Coordinate upgrade and data migration from legacy systems to modern ERP, ensuring quality and data integrity throughout the migration process while managing data governance and security policies.
- Collaborate with functional heads to understand business needs and translate them into functional requirements, documenting functional specifications and technical design documents, developing and customizing applications to meet business needs.
- Ensure on-time, quality, and cost-effective delivery of all functional MS NAV/BC/D365 & Cloud projects and enhancement activities within the guidelines of the project methodology.
Process Improvement and Support
- Identify opportunities to streamline business processes and improve system efficiencies, recommend and implement process changes to optimize functionalities in line with organizational guidelines.
- Provide ongoing support and troubleshooting for issues, administering SQL databases to ensure continuous performance tuning using Performance Monitor and other related monitoring/troubleshooting tools.
Required Skills to Be Successful:
- Expertise in Microsoft Dynamics 365 solution and/or NAV/Business Central implementation.
- Proficient in SQL database administration and programming.
- Excellent communication and interpersonal skills.
- Capability in API integrations and testing, with a solid understanding of cloud operations.
What Qualifies You for the Role:
- Graduate in Computer Science, Information Technology, or similar discipline with 7+ years experience in business analysis, system design & development, and implementation of ERP within the retail industry.
- Strong understanding of the Microsoft Dynamics 365 solution and/or NAV/Business Central, Azure DevOps or other CI/CD tools.
- Experience with API integrations and testing, and desirable knowledge in payment gateway integration.
- Sound knowledge of SQL DB administration and programming, along with basic cloud operations knowledge (AWS or Azure).
Benefits and Employment Details
- Opportunity to work in a diversified and progressive environment.
- Collaborative and inclusive work culture.
- Excellent opportunities for professional development and career growth.
- Competitive salary and comprehensive benefits package.
