System and Data Support Specialist

About
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time responses. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients’ growth. We repair, create CR, document, and sometimes teach our clients’ employees.
Role Description:

• Analyze and resolve technical issues related to custom PwC ITSM solution (IT service management solution/ticketing system) and Alteryx workflows supporting the financial end of month closing process.
• Prepare data models and reports in Power BI (also using the DAX language).
• Use Alteryx data pipelines cooperating with SAP S/4Hana to supervise financial end of month closing processes.
• Support in gathering, analyzing, and understanding business and technical requirements.
• Provide 2nd line support and resolve tickets.
• Configure ITSM solution by working with JSON files.
• Analyze, modify, and create Alteryx workflows.
• Conduct problem analysis to diagnose issues and understand root causes.
• Collaborate with 1st-Level and 3rd-Level support teams to ensure timely resolution of issues.
• Execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
  Required Skills:
• Experience in IT support.
• Basic understanding of Alteryx.
• Basic understanding of SQL.
• Experience in implementing and using Power BI.
• Knowledge of Power Query and DAX language.
• Familiarity with Git, CICD aspects, and Data Concepts.
• Technical affinity for changing JSON files.
• Good knowledge of MS Office (especially MS Excel, MS Word, MS PowerPoint) and MS SharePoint.
• Good command of English, both spoken and written.
• Good communication and interpersonal skills, with the ability to interact effectively with diverse teams and stakeholders.
• Problem-solving and analytical skills.
• Organized and structured.
  Nice to have:
• Basic understanding of SAP.
• Basic understanding of Accounting.
• Basic understanding of Python.
• Understanding of ITSM (IT Service Management).
• Knowledge of German.
  By joining us you gain:
• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave.
• Development and upskilling - our full support during the onboarding process, mentoring from experienced colleagues, training sessions, workshops, and conversations with native speakers.
• Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
• Possibility to create your individual benefits package (incl. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• Referral program - recommend your friend to work with us.
  Recruitment Process:
• Apply.
• Have a conversation with our Recruiter on a short HR screening call.
• Let’s get to know each other better during an interview with the Hiring Manager.
  Should you have any questions, please do not hesitate to reach out to us: [email protected].

Location
Warszawa