About the role:
The System Engineer is a key role responsible for maintaining, securing, and optimizing the hybrid IT environments that underpin the company’s AI platforms and services.
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Responsibilities:
Key Responsibilities
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End-User & Workforce Support
- Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals.
- Troubleshoot software, hardware, and connectivity issues.
- Deliver IT inductions and onboarding sessions for new staff, ensuring awareness of IT policies, tools, and security practices.
- Support staff during offboarding by handling account closures, data backup, and access removal.
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Identity & Access Management
- Manage onboarding/offboarding, role transitions, and permissions.
- Manage Azure, Active Directory, M365, SailPoint, DFS, DHCP, DNS, and internal systems.
- Implement Conditional Access and MFA policies.
- Resolve account lockouts and access escalations.
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Collaboration & Productivity Tools
- Administer Microsoft Teams, Outlook, SharePoint, and OneDrive.
- Enable secure collaboration with external stakeholders.
- Support staff in managing shared drives, permissions, and access rights.
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Infrastructure & Systems Management
- Oversee networks, VPN connectivity, servers, and cloud resources.
- Ensure high availability and resilience of IT services.
- Manage system upgrades, patching, and performance monitoring.
- Manage security configurations and troubleshooting.
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Security & Compliance
- Enforce corporate security standards, including MDM enrollment, encryption, and patch compliance.
- Monitor and respond to security alerts.
- Support InfoSec audits and governance requirements.
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Project & Technical Enablement
- Provide technical support to project teams, including specialized setups (Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub/GitLab).
- Assist teams in configuring and maintaining project-required equipment.
- Support the deployment of new technologies for AI and data-driven projects.
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Procurement & Asset Management
- Manage IT stock, hardware allocation, and lifecycle tracking.
- Oversee procurement requests, license renewals, and warranty claims.
- Liaise with vendors for service, repairs, and escalations.
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Incident & Escalation Management
- Act as the single point of contact for IT escalations.
- Coordinate with global support teams and vendors for complex issues.
- Ensure business continuity by minimizing downtime and resolving critical incidents quickly.
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Process & Service Delivery
- Manage IT service requests through ticketing systems.
- Streamline IT processes for efficiency and compliance.
- Drive continuous improvement initiatives in IT operations and service delivery.
Qualifications:
Required Qualifications
- Education: Bachelor’s degree or equivalent in Computer Science or a related field, or relevant work experience.
- Certifications including Network Administrator, Microsoft MCSA, Microsoft Azure
Preferred Experience
- 5+ years as Systems and Business Support and Cloud administrator.
- Strong experience in IT Asset management, hardware build including Windows and MacOS.
- Strong experience in Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS.
- Previous experience in a help desk support or troubleshooting role, particularly in a 24/7 managed services environment.
- Demonstrated experience with Microsoft Cloud Services, including Azure and Active Directory.
- Strong understanding of internet protocols, LAN/WAN networking, firewalls and protocols such as DNS, HTTP, LDAP, SMTP, and SNMP.
Soft Skills
- Strong problem-solving and communication skills.
- Strong troubleshooting and analytical skills.
- Proactive mindset with attention to infrastructure performance and security.
- Effective communicator with cross-functional collaboration experience.
What working at the company offers:
Culture: Encouraging initiative, work in an environment that is fast-paced and varied, surrounded by talented peers from around the world, who are similarly attracted to applying their skills to solve transformational challenges.
Career: Join a team in which your contribution is recognized and rewarded, while you are supported to operate at your peak performance.
Rewards: An attractive remuneration package that includes healthcare, education support for dependents, leave benefits, and more.
