System Engineer

About the Role

We are seeking a highly skilled Systems Engineer to join our Implementation Team. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

Key Responsibilities

• Deliver end-to-end client implementations while ensuring a professional and positive customer experience.
• Review and validate documentation, workflows, and implementation plans with customers and vendors.
• Coordinate, execute, and track progress of new implementation projects.
• Install, configure, and optimize software and systems based on project and customer requirements.
• Troubleshoot and resolve technical issues during and after implementation.
• Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.
• Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.
• Participate in continuous learning through training programs, workshops, and self-development initiatives.
• Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

Technical Skills & Experience

• Minimum 5 years of hands-on experience in system implementation and troubleshooting across enterprise environments.
• Strong expertise in the following technologies:
  • VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX
  • Microsoft Infrastructure: Windows Server, Active Directory, DNS, DFS, Hyper-V
  • Cloud Platforms: Microsoft 365, Microsoft Azure
  • Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam, or equivalent solutions
  • Hyper-Converged Infrastructure: Dell VxRail
  • Operating Systems: Red Hat Enterprise Linux, Ubuntu, other Linux distributions
  • Server and Storage Infrastructure

Key Performance Indicators (KPIs)

• Timely and successful delivery of implementation projects.
• Accuracy and quality of technical documentation and stakeholder communication.
• Client satisfaction during and post-implementation.
• Responsiveness and resolution time for support and troubleshooting activities.
• Active participation in continuous learning and certification programs.

Qualifications & Other Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent verbal and written communication skills in English.
• Ability to join within 30 days or less.