System Management Specialist - Infrastructure

About the Role
The System Management Specialist – Infrastructure ensures the stability, security, and updates of the organization’s server ecosystem. This role encompasses a variety of responsibilities focused on managing IT infrastructure and services effectively while ensuring alignment with overall organizational policies and objectives.

Key Responsibilities

• Installing, configuring, and hardening Windows Server and various Linux distributions (RHEL, Ubuntu).
• Managing virtualization platforms like VMware vSphere or Microsoft Hyper-V or Redhat.
• Executing OS-level patching, backups, and disaster recovery procedures.
• Troubleshooting complex system-level performance issues.
• Administering Exchange Online and On-premises Exchange servers.
• Configuring mail flow, transport rules, and anti-spam/anti-phishing policies.
• Monitoring Microsoft 365 services and license allocation.

General Responsibilities/Duties
A. Strategy and Planning

• Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, ensuring alignment with the company’s overall policies and procedures.
• Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and the company’s mission and vision.
• Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.

B. Operations
IT Governance and Strategy:

• Assist in implementing IT operational standards across the authority, including regular communication and budgeting to achieve maximum efficiencies and synergies in IT operations.
• Assist in the development of IT policies, procedures, and operational standards for IT Infrastructure in accordance with industry best practices and implement across the company.

IT Infrastructure:

• Assist in designing and developing technical infrastructure and ensure continuous updates in accordance with IT policies, procedures, industry standards, and best practices to support IT business continuity.
• Assist in monitoring the performance of the company’s IT infrastructure using proactive monitoring systems and address technical malfunctions promptly, developing appropriate solutions.
• Implement the IT disaster recovery plan for IT infrastructure to ensure adequate backup, availability of all information, and business continuity during disruptions.
• Implement policies and procedures related to the use of cloud-based system services, including monitoring and maintaining firewalls, ensuring service availability, and maintaining a secure cloud environment.
• Assist in evaluating business requirements and designing solutions while keeping business goals in mind.
• Plan and deploy cloud resources while monitoring performance for service availability and financial reporting.
• Assist in analyzing cloud resources and reviewing consumption for cost-effectiveness.
• Monitor and review vendor access to the cloud environment, providing reports to management.
• Collaborate with end users to resolve technical issues as per the Service Level Agreement (SLA).
• Conduct vendor selection processes for operational needs in collaboration with the Procurement Department.
• Prepare reports on Cloud performance for management review.

Data Center:

• Implement Data Center/server room standards and procedures, including managing HVAC, UPS, and electrical systems, and troubleshooting technical issues according to ISO standards.
• Support daily inspections, upgrades, installations, cabling, and maintenance to align with IT policies and ISO standards.

C. Talent Management and Development

• Ensure completion of required training and certification programs to stay current in the role.
• Obtain and utilize timely performance reviews to meet set KPIs.
• Contribute to knowledge sharing to enhance team performance.
• Support the development of UAE National employees in alignment with the Emiratization strategy.

D. Corporate

• Adhere to all company corporate policies, procedures, and guidelines.
• Prepare section-related correspondence ensuring professionalism and accuracy.
• Document, preserve, and archive section-related records following relevant policies.
• Respond to section-related queries and provide necessary support to other organizational units.
• Utilize relevant technologies used within the company to optimize work efficiency.
• Demonstrate compliance with the company’s values and Code of Business Conduct.
• Identify opportunities for continuous improvement and sustainability of systems and processes.
• Prepare and submit reports in a timely manner.
• Cooperate in the implementation of health and safety legislation.

E. General

• Performance should reflect academic qualifications and productivity levels.
• Acquire necessary academic and professional certificates as per individual development plans.
• Perform tasks independently unless otherwise directed.
• Ensure teamwork and collaboration in all duties.

Requirements
Academic Qualifications:

• Bachelor’s degree in computer science or a relevant field.

Professional Experience:

• 0 - 6 years of relevant experience.

Language Proficiency:

• Proficiency in Arabic and English.