Penta Consulting is seeking a knowledgeable and proactive System Support Engineer to join our client's team, supporting a diverse range of clients. This primarily office-based role in Dubai may require travel to customer sites across the UAE as necessary.
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Location: Dubai, United Arab Emirates
Work Conditions: On-site, Contract
Key Responsibilities:
- Deliver Level 1 and Level 2 support for IBM Storage technologies, including:
- IBM Flash Systems
- IBM Desk Systems
- IBM Application Library Systems
- IBM Fusion Solution
- IBM Elastic Storage Server (ESS)
- Provide L1/L2 support for server and virtualization platforms:
- VMware virtualization technologies
- Lenovo servers (essential)
- Dell and HP servers (preferred)
- Support and troubleshoot IBM Power Systems at L1/L2 levels.
- Respond to technical issues both remotely and on-site, ensuring timely and effective resolution.
- Collaborate with internal teams and customers to deliver high-quality support services.
- Maintain accurate documentation of support activities, configurations, and resolutions.
- Stay updated on emerging technologies and best practices relevant to the role.
Skills & Experience Required:
- Demonstrable experience in a similar technical support or systems engineering role.
- Strong technical knowledge of:
- IBM Storage and Power Systems
- VMware virtualization
- Lenovo, Dell, and HP server hardware
- Excellent troubleshooting and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage multiple priorities effectively.
- Willingness to travel within the UAE for on-site support assignments.
If you are interested, please apply with a copy of your CV to arrange a discussion.
