About the Job
We are seeking a motivated and detail-oriented Technical Support Analyst to join our support team. In this role, you will provide technical assistance and support to healthcare providers using our EMR software. Your responsibilities will include troubleshooting issues, providing solutions, and ensuring a seamless user experience.
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Responsibilities
- Provide support at the product level in a variety of professional and technical settings.
- Gain competence and acquire a higher level of understanding of issues, incidents, and configurations.
- Follow standard practices and procedures while analyzing, understanding, and applying company policies and processes.
- Familiarity with healthcare workflows and EMR software is a plus, including departmental product workflow and usage.
- Experience in resolving technical and functional issues/incidents and carrying out configurations at the product level.
Qualifications
- Graduate or master's degree with over 3 years of work experience.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. True innovation starts with diverse perspectives and various abilities and backgrounds. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Oracle careers provide opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options, and we encourage employees to give back to their communities through our volunteer programs.
We are committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, please let us know.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans’ status.
