About the Role
Provide advanced L1/L2 application support, enhancement, configuration, and optimization of Inter Systems TrakCare with a primary focus on Patient Administration and Revenue Cycle Management. The role supports registration, insurance, approvals, charging, coding, billing, claims processing, remittance, collections, and finance integration while leading AI-driven innovation initiatives.
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Key Responsibility Areas
- Execute application testing, defect reporting, test reporting, patch rollouts, and provide comprehensive feedback to line manager and vendor teams on issues and/or validation status and manage issue tracker.
- Responsible for system implementation, dry run or simulations, and post-go-live support.
- Conduct application training for end users on TrakCare and related applications.
- Drive allocated projects and ensure completion within applicable milestones.
- Provide L1/L2 level support and log incidents, problems, and/or change requests for the Electronic Health Record (TrakCare) and/or other systems to ensure applications operate uninterruptedly.
- Drive AI and Automation initiatives in the department.
Required Education
Essential Education
- A relevant IT Degree or Diploma from an accredited institution.
Desired Education
- A relevant IT Degree or Diploma from an accredited institution.
- Certification in ITIL v3 Foundations and AI tools.
Required Experience
Essential Experience
- Minimum 5 years of UAE Healthcare Experience.
- Minimum 3 years of experience with Inter Systems TrakCare.
- Design, build, and implement AI agents, copilots, and intelligent automation solutions.
- Experience in Clinical, Patient Administration, and Revenue Cycle Management modules (Registration, Appointments, Insurance, Billing, Claim management, Revenue and eRx/e-claims, Doctors, Nurses, Lab, Pharmacy processes) across Dubai and Abu Dhabi.
Desired Experience
- 7 years of experience in IT hospital systems related to RCM and Clinical modules.
Required Job Skills and Knowledge
- Implementation and related support of hospital information systems.
- Verbal and written communication skills in English.
- Working knowledge of and experience with testing application fixes or patches.
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the company.
