About the Role
The position is focused on overseeing and managing IT infrastructure within a luxurious 5-star beach resort. The selected candidate will play a pivotal role in ensuring that hardware and software systems are installed, maintained, and configured to meet the operational demands of the resort while supporting a world-class guest experience.
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Infrastructure Management
- Coordinate and handle the installation, configuration, and maintenance of hardware (servers, PCs, POS devices, PABX) and software systems, including Office 365 solutions.
Guest Services Support
- Ensure continuous and reliable delivery of high-speed internet (HSIA), Wi-Fi connectivity, and in-room entertainment systems to maintain a world-class guest experience.
Specialized Hotel Systems
- Support and maintain core hospitality applications such as Opera (PMS), Micros (POS), and Sun System (Accounting).
Cybersecurity & Compliance
- Implement and monitor information security protocols, data-protection policies, staff training programs, and disaster-recovery plans to ensure compliance and operational resilience.
Cross-Department Collaboration
- Work closely with departments including Front Office, Finance, Housekeeping, F&B, and Sales & Marketing to understand business needs, resolve system challenges, and optimize workflows.
Audio-Visual Support
- Support hotel AV requirements, including meeting-room setups, and collaborate with the AV Supervisor and Events Team to deliver seamless event experiences where guest satisfaction is central.
Asset & Inventory Lifecycle
- Maintain software licenses, update inventory records of all IT assets, and provide quarterly status reports to the Head of Department.
Vendor Management
- Serve as a secondary point of contact for external service providers, vendors, and hardware/software suppliers.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–5 years of IT experience, including 1–2 years in a supervisory or senior support role. Prior experience in luxury hospitality is strongly preferred.
- Strong knowledge of LAN/WAN infrastructure, network security principles, analog telephony systems, and virtualization technologies (VMware / Hyper-V).
- Excellent problem-solving abilities, effective communication skills, and a strong commitment to delivering luxury-standard service.
Additional Information
- Microsoft 365 Certified: Endpoint Administrator Associate
- CCNA (Networking) or CompTIA Network+
- Microsoft Certified Professional (MCP)
Job Category: تكنولوجيا المعلومات
Job Type: Permanent
Job Schedule: Full-Time
