The Channel System Engineer plays a critical role in driving success with our channel partners, acting as a trusted technical advisor and solution architect. The role supports our channel sales efforts by engaging with partners and clients to demonstrate the technical value of our products, design custom security solutions, and provide technical enablement. You’ll work closely with both internal teams and external channel partners to ensure the successful integration, deployment, and ongoing support of our cybersecurity solutions.
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Key Responsibilities:
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Technical Pre-Sales Support: Provide technical expertise during partner and customer pre-sales engagements, including product demos, POCs (Proof of Concepts), and presentations. Collaborate with channel sales teams to understand customer requirements and design custom security solutions. Address partner technical queries and concerns, offering practical solutions.
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Channel Partner Enablement: Conduct training and technical enablement sessions for channel partners. Collaborate with marketing and product teams to create and deliver technical training materials for partner education. Stay up-to-date with the latest cybersecurity products, technologies, and trends.
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Solution Design & Architecture: Work with channel partners to architect and design security solutions based on our product portfolio. Provide support in configuring, implementing, and troubleshooting solutions.
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Technical Account Management: Serve as a technical advisor for key channel partners, providing ongoing post-sales support. Collaborate on complex customer requirements to ensure proper cybersecurity strategies are implemented.
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Collaboration & Cross-Functional Support: Liaise with product management and R&D teams to communicate customer feedback. Support channel partners with insights and recommendations for optimization.
Required Qualifications:
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Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field (Equivalent work experience may be considered).
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Experience: Minimum of 5 years of experience in system engineering or technical support roles within the cybersecurity or IT industry. Experience working in a pre-sales capacity with channel partners.
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Technical Skills: Hands-on experience with network security technologies and protocols. Proficiency with Linux/Unix, Windows, and cloud platforms (AWS, Azure, GCP). Knowledge of scripting languages such as Python or Bash is a plus. Relevant cybersecurity certifications (CISSP, CEH, CCNA Security) are a plus.
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Soft Skills: Strong presentation and communication skills. Exceptional problem-solving skills and ability to work independently. Ability to build strong relationships with cross-functional teams.
Language Requirements: Proficiency in English is required; knowledge of additional languages is a plus.
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other legally protected characteristics.
