Systems Engineer - Fixed-Term Contract

We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires strong problem-solving skills and the ability to work independently while contributing to the team.

Responsibilities

• Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.
• Oversee the installation, configuration, and maintenance of desktop hardware and software.
• Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site as needed.
• Collaborate with team members to develop and implement solutions for desktop support challenges.
• Maintain accurate records of all support requests and resolutions in the ticketing system.
• Ensure all desktop systems are up-to-date with the latest security patches and software updates.
• Assist in the development and implementation of desktop support policies and procedures.
• Conduct regular system audits to identify and address potential issues before they impact users.
• Provide training and support to end-users to help them effectively use desktop systems and software.
• Monitor system performance and make recommendations for improvements as needed.
• Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.
• Participate in the planning and execution of desktop system upgrades and migrations.
• Stay current with industry trends and best practices in desktop support and systems engineering.

Qualifications

• Possess a strong understanding of desktop support principles and practices.
• Demonstrate proficiency in troubleshooting and resolving technical issues related to desktop systems.
• Have experience with remote desktop support tools and techniques.
• Show excellent communication skills both written and verbal.
• Exhibit strong problem-solving abilities and attention to detail.
• Be able to work independently and as part of a team.
• Have a proactive approach to identifying and addressing potential issues.
• Display a commitment to continuous learning and professional development.

Certifications Required

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate

Work Conditions

• Employment type: Full-time
• Work model: Hybrid
• Travel required: No

Location: Riyadh, Saudi Arabia