About the Role:
The company is currently seeking a Systems Engineer to join our IT Operations Engineering & Support Team. This position plays a pivotal role in supporting the operational excellence of our integrated resort, which is set to open in 2027, located in Ras Al Khaimah, UAE.
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Primary Duties and Responsibilities:
- Design and implement scalable infrastructure solutions across hybrid environments
- Maintain and upgrade systems including servers, storage, virtualization platforms, and cloud services
- Develop automation tools for deployment, monitoring, and incident response
- Monitor system health using dashboards, alerts, and telemetry tools (e.g., DataDog, Kibana)
- Conduct root cause analysis and postmortems for major incidents
- Collaborate with software engineering, cybersecurity, and product teams to ensure operational excellence
- Establish and refine service-level agreements (SLAs), service-level objectives (SLOs), and error budgets to guide reliability efforts
- Ensure compliance with IT policies, data protection standards, and audit requirements
- Document system configurations and procedures, and create troubleshooting guides
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in computer science, information technology, or a related field
- 3–5 years of experience in systems engineering, DevOps, or IT infrastructure roles
- Senior-level experience supporting enterprise server infrastructure, including experience supporting a highly available, 24-hour operational environment. Knowledge of hybrid infrastructure, infrastructure automation, and enterprise security practices, as well as Active Directory, DNS, DHCP, TCP/IP, storage, backup, monitoring, and certificate services.
- Strong knowledge of installing, configuring, monitoring, hardening, and troubleshooting Windows and/or Linux systems.
- Strong scripting and programming skills (Python, Bash, PowerShell)
- Experience with cloud platforms (Azure, AWS) and virtualization (VMware, Hyper-V)
- Familiarity with containerization (Docker, Kubernetes)
- Deep understanding of distributed systems and microservices architecture
- Certifications such as Azure/AWS, ITIL, or SRE-focused credentials
- Experience with CI/CD pipelines and DevOps practices
- Strong analytical and communication skills
- Ability to work independently and in cross-functional teams
About the company’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we provide an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. This package makes this role highly attractive to outstanding applicants seeking a career with the company, among the most renowned and celebrated brands in the global hospitality industry.
