About the Role
The Systems Engineer for Telco MSP Solutions & Multi-Cloud Security is responsible for establishing and nurturing relationships with Telco/MSP & Large-Scale Enterprises. This role also focuses on maintaining and growing business within the existing partner/customer base. The selected candidate will provide pre-sales support to the Account Management team, highlighting the company's comprehensive capabilities with an emphasis on Telco, MSP, and Multi-Cloud Security Solutions. A strong technical background and competitive insights are essential for this role to ensure a seamless experience for partners, customers, and prospects.
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Responsibilities/Accountabilities
- Lead the development of an effective portfolio business plan outlining the strategy for success and maximizing Telco, MSP & Multi-Cloud Security revenues.
- Ensure partner/customer satisfaction is maintained at the highest levels.
- Support the development of account plans that prioritize client relationship development and account growth/retention among both existing and new customers/partners.
- Find and develop profitable new accounts and business opportunities with a channel-driven mentality.
- Collaborate with the Account Management team to meet designated revenue targets and create pro-active plans for generating pipeline.
- Maintain an in-depth understanding of the client’s business and the company's service offerings to facilitate effective up-selling and cross-selling opportunities.
- Produce actionable quarterly and annual business/activity plans for the region or market segment, as well as profit improvement plans that justify the value of our solutions and services to partners/customers.
- Communicate the company's sales & marketing objectives clearly to all partners, customers, and accounts.
- Develop and maintain relationships with partners/customers at multiple organizational levels, focusing on problem-solving and addressing immediate and future requirements.
- Tailor MSSP solutions to meet MSP customer requirements and comply with regulatory agency guidelines.
- Collaborate with third-party advisory organizations and attend vendor meetings for potential Security Fabric integrations.
- Prepare and deliver sales proposals, presentations, RFP templates, POC guides, and channel training materials.
- Analyze competitive solutions and provide competitive insights and positioning to regional MAMs.
Requirements
- Strong technical expertise and communication skills.
- Qualified and experienced in Telco environments, Software-Defined concepts, and Managed Services.
- Understanding of current and emerging technologies such as private clouds, public clouds, telco-grade 4G/5G security concepts, virtualization, and micro-services concepts.
- Familiarity with a proof-of-value approach and integration & automation know-how.
- Ability to understand and enable innovation tailored to each partner/customer, contributing to differentiation and market disruption.
