Talent & Culture Coordinator

About the Role
This position entails managing a wide range of administrative, financial, training, human resources, and guest service responsibilities within the organization. You will play a vital role in ensuring departmental priorities are met efficiently while upholding standards that foster a positive work environment and exemplary guest experiences.

Main Duties

Administration

• Establish action plans and schedules for meeting departmental priorities.
• Assign responsibilities, allocate resources, and coordinate activities to meet objectives effectively and efficiently.

Financial and Revenue Responsibilities

• Set high-performance standards and pursue agreed goals with your Manager.
• Strive for constant improvements and take responsibility for achieving business results; persevere despite obstacles.
• Report problems to Management with suggestions for resolution.

Training and Human Resources

• Attend trainings and meetings as required.
• Undertake all administrative requirements for the Human Resources Department.
• Follow appropriate filing and data retrieval systems to ensure ease of access to up-to-date information.
• Maintain and upkeep the confidential files of all employees.
• Prepare the monthly Human Resources report on time.
• Organize Monthly events including Heartist Cocktail Party, Sofitalk, Supervisor/Assistant Manager High Tea, and Early Bird Breakfast.
• Assist with coordination and implementation of AHeartist Communications and committees.
• Have knowledge of company policies, procedures, and UAE Labor law.
• Maintain Heartist Activities library, photos, and photo albums.
• Update the Heartist Notice board regularly.
• Prepare and maintain monthly distribution of Birthday Cards to Department Heads.
• Sort resumes/CVs to the appropriate channels.
• Arrange interview appointments.
• Maintain effective communications at all levels of management, employees, and candidates.
• Liaison with recruitment agencies and hotel school graduates.
• Manage online recruitment through the hotel website.
• Ensure the correct and timely placement of internal and external advertisements.
• Conduct exit interviews and provide feedback on reasons for turnover.
• Adhere to pre, during, and post-employment checklists.
• Ensure employees and managers are aware of HR policies and procedures.
• Make available information relating to labor laws for all employees and management.
• Manage the performance management system and cycle of recruitment, induction, training, development, and succession for Levels 6 - 4.
• Assist line managers in recruitment, induction, training, development, and succession for Supervisory and Rank & File levels.
• Adhere to time frames established by Head Office.
• Initiate programs that foster good work relationships such as social clubs and consultative committees.
• Maintain employee files and database management.
• Manage standard responses to correspondence.
• Assist in maintaining a comprehensive, current, guest-focused set of departmental standards and procedures and oversee their implementation through ongoing training.
• Prepare and administer a detailed induction program for new staff.
• Provide input for probation and formal performance appraisal discussions per company guidelines.
• Regularly communicate with staff and maintain good relations.
• Carry out other reasonable duties as assigned by the Director of Human Resources or the Human Resources Manager.
• Ensure a workplace free of discrimination, harassment, and victimization, and treat complaints promptly and confidentially.
• Identify and address issues that may cause cross-cultural conflict or misunderstanding.

Guest Service Responsibilities

• Demonstrate interest in and an understanding of issues relevant to your department and hotel.
• Adhere to company Code of Conduct, Employee Handbook, and Hotel policies.
• Understand competitors’ strengths and weaknesses.
• Establish and interpret key performance indicators to manage business decisions considering financial implications.
• Have a broad knowledge of business operations and focus on major factors necessary for the business's success and profitability.

Miscellaneous

• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance and hygiene and adhere to hotel standards.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and other departments.
• Understand and adhere to hotel rules, regulations, safety, and health policies.
• Comply with UAE legislation as required.
• Respond to changes in the department based on hotel needs.
• Be flexible and extend job duties to carry out any other reasonable responsibilities.
• Attend training and meetings as required.
• Comply with every reasonable request from supervisors in a timely manner.

Health and Safety

• Report and rectify all potential and real hazards immediately.
• Be fully conversant with departmental Fire, Emergency, and Bomb procedures.
• Ensure emergency procedures are rehearsed, implemented, and enforced for the safety of all guests and employees.
• Uphold safety of individuals and property by applying hotel regulations and adhering to laws and statutes.
• Promote safe work practices within the department and minimize environmental impact by following company Health, Safety, and Environment policies.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and databases.
• Maintain confidentiality concerning hotel, customer, and staff information during and after employment.

General Knowledge

• Be fully conversant with hotel fire procedures, security procedures, health and safety policy, facilities, and attractions.
• Understand hotel standards of operation, Keys of Luxury guidelines, and company marketing promotions.

Job Category: Talent & Culture
Job Type: Permanent
Job Schedule: Full-Time