About the Role
We’re looking for a strategic and results-driven Team Lead Account Manager to drive commercial growth and lead high-impact projects across our restaurant and vendor partnerships. This is not a typical account management role; this position combines team leadership, partner strategy, and project ownership to improve performance and unlock new revenue opportunities.
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What's On Your Plate
Strategic Account Management & Growth:
- Lead commercial strategy across the team’s portfolio, identify and activate growth levers, optimize vendor performance, and drive profitability.
- Develop tailored growth plans and strategic roadmaps for top-tier accounts, focused on long-term success.
Project Leadership:
- Design and execute strategic initiatives across the city; this could include optimizing onboarding processes, improving partner operations, or piloting new features.
- Identify gaps and opportunities in the partner journey and lead cross-functional projects to address them.
- Collaborate with Marketing, Logistics, Finance, and Product teams to deliver integrated solutions that drive partner success.
Team Development & Performance:
- Lead, coach, and support a team of Account Managers to consistently exceed commercial and operational KPIs.
- Drive strategic thinking and customer-centricity within the team.
- Set clear goals, provide actionable feedback, and support professional development.
Data-driven Decision Making:
- Analyze business data, market trends, and performance dashboards to generate insights and action plans.
- Build performance reports and present key findings and recommendations to the City Head and other stakeholders.
Qualifications
- Bachelor’s degree in Business Sales, Strategy, or a related field.
- 5–6 years of experience in account management, strategic partnerships, or commercial roles, with at least 1–2 years of team leadership.
- Strong track record in owning strategic projects, building cross-functional alignment, and delivering results.
- Analytical thinker with a solid understanding of business data, dashboards, and performance metrics.
- Excellent communication and relationship-building skills.
- Self-starter with strong project management capabilities and attention to detail.
Additional Information
Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
- Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
