About the Role
As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. You will lead by example through managing your own portfolio of partners, focusing on growing their business and enhancing overall performance.
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Key Responsibilities
- Manage critical partners with a high degree of complexity.
- Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
- Ensure daily, weekly, and monthly targets are on track and work with each team member to ensure high efficiency and effectiveness.
- Provide ongoing training and development for your team.
- Maintain granular reporting on team performance.
- Set clear expectations, provide guidance, and ensure the professional development of team members.
- Develop and implement account management strategies to maximize partner success and revenue.
- Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
- Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
- Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
- Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
- Prepare regular reports on team and account performance for senior management.
- Identify opportunities for process optimization and contribute to the development of best practices.
- Drive pipeline and attainment against the team’s goals.
Qualifications
- Passion for sales.
- 5+ years of experience, ideally in sales, account management, or related experience.
- Excellence in a transactional deal cycle.
- High level of ownership and dedication.
- Creative sales tactics to engage with prospects.
- Experience using CRM (Salesforce) and Google Apps.
