Team Lead L2 Support (Java & .NET)

We’re seeking an experienced L2 Support Team Lead to oversee second-line support for enterprise applications built in Java, .NET, and integration technologies. You’ll lead a team of support engineers, manage priorities and SLAs, and remain hands-on with complex issue resolution.

What You’ll Do:

• Lead and mentor the L2 support team (Java / .NET / Integration).
• Prioritize incidents, ensure SLA compliance, and manage workloads.
• Act as escalation point for complex issues.
• Drive process improvements, documentation, and reporting.
• Collaborate with L3 development, infrastructure, and QA teams on root cause analysis.

What We’re Looking For:

• Proven experience in L2 Application Support and team leadership.
• Strong technical background in Java (Spring Boot) and .NET (ASP.NET Core).
• Experience with integration tools (MQ, App Connect, API Connect).
• Solid knowledge of SQL, Windows/Linux, and ITIL practices.
• Hands-on experience with ServiceNow, JIRA, or similar ticketing systems.

Nice to Have:

• ITIL Foundation certification.
• Experience with monitoring tools (ELK, Splunk, AppDynamics).
• Cloud knowledge (Azure / AWS).
• CI/CD exposure (Jenkins, GitLab CI, Azure DevOps).

If you’re a strong communicator with a passion for mentoring and solving challenging technical issues, we invite you to join us and help shape our support excellence!

Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time