Team Lead L2 Support (Java & .NET) job in Riyadh

Position

We’re seeking an experienced L2 Support Team Lead to oversee second-line support for enterprise applications built in Java, .NET, and integration technologies. You’ll lead a team of support engineers, manage priorities and SLAs, and remain hands-on with complex issue resolution.

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What You’ll Do:

Lead and mentor the L2 support team (Java / .NET / Integration).
Prioritize incidents, ensure SLA compliance, and manage workloads.
Act as escalation point for complex issues.
Drive process improvements, documentation, and reporting.
Collaborate with L3 development, infrastructure, and QA teams on root cause analysis.

What We’re Looking For:

Proven experience in L2 Application Support and team leadership.
Strong technical background in Java (Spring Boot) and .NET (ASP.NET Core).
Experience with integration tools (MQ, App Connect, API Connect).
Solid knowledge of SQL, Windows/Linux, and ITIL practices.
Hands-on experience with ServiceNow, JIRA, or similar ticketing systems.

Nice to Have:

ITIL Foundation certification.
Experience with monitoring tools (ELK, Splunk, AppDynamics).
Cloud knowledge (Azure / AWS).
CI/CD exposure (Jenkins, GitLab CI, Azure DevOps).

If you’re a strong communicator with a passion for mentoring and solving challenging technical issues, we invite you to join us and help shape our support excellence!

Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time

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