We’re seeking an experienced L2 Support Team Lead to oversee second-line support for enterprise applications built in Java, .NET, and integration technologies. You’ll lead a team of support engineers, manage priorities and SLAs, and remain hands-on with complex issue resolution.
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What You’ll Do:
- Lead and mentor the L2 support team (Java / .NET / Integration).
- Prioritize incidents, ensure SLA compliance, and manage workloads.
- Act as escalation point for complex issues.
- Drive process improvements, documentation, and reporting.
- Collaborate with L3 development, infrastructure, and QA teams on root cause analysis.
What We’re Looking For:
- Proven experience in L2 Application Support and team leadership.
- Strong technical background in Java (Spring Boot) and .NET (ASP.NET Core).
- Experience with integration tools (MQ, App Connect, API Connect).
- Solid knowledge of SQL, Windows/Linux, and ITIL practices.
- Hands-on experience with ServiceNow, JIRA, or similar ticketing systems.
Nice to Have:
- ITIL Foundation certification.
- Experience with monitoring tools (ELK, Splunk, AppDynamics).
- Cloud knowledge (Azure / AWS).
- CI/CD exposure (Jenkins, GitLab CI, Azure DevOps).
If you’re a strong communicator with a passion for mentoring and solving challenging technical issues, we invite you to join us and help shape our support excellence!
Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
