The Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience and business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to develop and implement process improvements and drive them through to completion.
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Responsibilities
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data-backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- Defining, building, and being responsible for the execution of transportation processes, right from FC to customers, leveraging our Sort Center network.
- Responsible for hiring, training, and building a highly motivated workforce for the SC teams, with support from HR and the training team, to meet operational requirements while continuously meeting high standards of quality and productivity.
- Coordinating with Finance, CS, FC, and Projects teams on matters related to SC operations.
- Continuously improving the SC process and attaining a sustained level of performance standards, initiating improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analyzing data reports to identify performance bottlenecks and improve performance.
- Implementing formal process control and process improvement mechanisms such as Kaizen (Six Sigma).
Work Conditions
Managing the day-to-day floor operations in the shift while ensuring all standard operating procedures are followed. Monitoring key metrics, carrying out regular audits, and motivating the team to achieve maximum efficiency and output on the floor.
