At the company, we're committed to fostering an inclusive environment, recognizing that our diverse workforce is one of our greatest strengths. Founded in 2007, the company is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by building lasting relationships with their customers. As a fast-growing SaaS company, we empower you to take ownership of your career.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are looking for a Team Leader for Site Reliability Engineering (SRE) to build and manage our global SRE team, responsible for managing and monitoring all installed systems, environments, and infrastructure, as well as resolving issues that arise through our notification system.
Responsibilities:
- Lead the SRE team, setting objectives and guiding towards achieving high reliability while balancing cost and performance SLAs.
- Collaborate with platform and product engineering teams to embed reliability and operational best practices into the software development lifecycle.
- Develop and implement SRE policies and practices, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
- Drive automation across operations to reduce toil, improve system performance, and ensure scalability.
- Oversee incident management, post-mortem analyses, and root cause investigations to prevent future outages and enhance system reliability.
- Facilitate capacity planning and scalability exercises to manage growth and ensure efficient resource use.
- Facilitate disaster recovery plans and testing to ensure business continuity for our customers’ webstores.
- Encourage a culture of continuous improvement by mentoring team members and fostering innovation within the team.
- Stay updated with the latest trends and technologies in SRE and advocate for their adoption where appropriate.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
- At least 5 years of experience in Site Reliability Engineering, including 2+ years in a leadership or management role.
- Proven hands-on expertise in Microsoft Azure, including designing, deploying, and managing cloud-native infrastructure.
- Experience with container orchestration (e.g., Kubernetes) is required.
- Strong understanding of network protocols, load balancing, and high availability configurations.
- Familiarity with programming languages including preferably PowerShell and C#, or alternatively Python, Go, Java, etc.
- Experience with automation tools and infrastructure as code (e.g., Terraform, Ansible).
- Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack); Dynatrace knowledge is a plus.
- Excellent problem-solving skills and a proven ability to tackle complex issues under pressure.
- Outstanding leadership qualities with a track record of mentoring and developing high-performing teams.
- Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.
Work Conditions: Hybrid (3 days from the office, 2 days from home); Full-time
Location: Dubai, Dubai, United Arab Emirates
Who We Are:
At the company, our values drive everything we do:
- Champions of Our League – We deliver lasting success, balancing quick wins and long-term value.
- Supercharge Our Customers – We’re revolutionizing B2B commerce, helping our customers to lead and succeed.
- Determined to Grow – We embrace challenges and raise the bar for ourselves and our industry.
- Bold Together – We dare to be bold because we support each other.
Even if you may not meet all the qualifications, we encourage candidates who share our vision and look forward to growing with us to apply now.
