Team Leader Back Office

About
The key role for Enterprise Back-office agent is to process all MNMI Corporate renewal requests and respond to customer queries. The role holder ensures continuous coordination with different stakeholders like Sales, Document management, and IT to ensure smooth order process.

Key Accountabilities

• Attend Registration requests received from enterprise customers.
• Follow up on the customer registration request.
• Verify customer documents and educate customers on the missing documents.
• Create activity for customers to process the registration.
• Follow up with the document management team to ensure customer registration is processed.
• Update the customer with the registration status.
• Deactivate any number which is not approved by the customer during the renewal process.
• Provide daily productivity reports and queue status.

Requirements

• Bachelor or higher degree in Business / Telecommunications or any equivalent.
• 1 year experience in back-office operations.
• Excellent written and verbal communication skills.
• Self-motivated in working on tasks alone within the given time.
• Strong time management skills.