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About the Role
The company is looking for a full-time, enthusiastic, results-driven, and forward-thinking Team Leader – Managed Services to join our amazing culture. As the Team Leader - Managed Services, you will be part of a dynamic team that allows you to grow as the company grows. You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You will join an organization with a positive culture that embraces equal opportunity and allows everyone to be their best version of themselves at work and home.
Job Purpose
You will be the main key contact for technical clarification in maintenance and responsible for all technical communication. Your involvement will include the development of technical skills of the Managed Services team, arranging for resources, and helping in solving technical problems as needed. You will evaluate the technical capabilities of Managed Services field teams, provide technical expertise, and assist in developing field team technical skillsets.
Responsibilities
- Ensure teams follow the correct procedures, policies, and documentation requirements across Managed Services duration.
- Guide the team through troubleshooting, testing, and implementation stages, reviewing completed work effectively.
- Provide direction and technical expertise in design, development, and systems integration where required.
- Make quick decisions and solve technical problems to maintain an efficient environment for maintenance implementation.
- Identify resource and equipment requirements, efficient capacity planning, and manage software and hardware availability.
- Provide technical training to teams when required and serve as a technical mentor to team members.
- Conduct regular site visits under AMC to ensure smooth operation of installed systems.
- Check the regular routine for Preventative Maintenance and technical scope of work.
- Conduct internal quality inspections for Managed Services activities.
- Conduct technical site surveys for Managed Services requests.
- Prepare technical guidelines for the Managed Services team.
- Perform technical performance evaluations of team members every quarter.
- Manage the overall technical performance of the team.
- Develop and maintain a remote Managed Services program.
- Ensure the efficiency of the Managed Services teams.
- Oversee technical handover to Managed Services teams.
- Arrange resources and assist in solving technical problems onsite and offsite as needed.
- Evaluate tender technical specifications.
- Attend to build client and vendor relationships.
Requirements
- Bachelor of Engineering or IT as minimum.
- Project Management skills are essential; certification will be an asset.
- 8-10 years’ experience in project management in security services companies.
- Extensive knowledge of UAE.
- Detail-oriented with excellent communication and presentation skills; customer orientation is crucial.
- Highly technical.
Benefits
The company is an Equal Opportunity Employer. Join us to build a rewarding career where your values align with your professional journey.
