Work Location: Al Ain
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Job Purpose
To handle strategic customer accounts in the assigned region and act as the prime point of contact for the company with the customer by addressing all requirements and queries. This role ensures the timely and sound delivery of products and services to customers, guaranteeing uninterrupted fuelling operations at customer locations while adhering to the company standards.
Key Accountabilities
Fuelling Activities
- Manage all fuelling activities in all customer locations per assigned regions, ensuring adherence to HSSEQ standards.
- Manage monthly requirements through coordination with customer and location representatives, ensuring additional ad hoc margins are included to avoid shortages and guarantee uninterrupted operations.
Manpower Planning
- Oversee the manpower plan in customer locations based on customer needs and ensure optimal utilization for full coverage of all customer locations.
- Coordinate with locations to utilize manpower in specific locations based on urgent activity per customer need, ensuring timely and adhered supply of manpower for smooth operations.
- Manage and oversee the authorization and clearance process of employees within customer locations, ensuring passes are obtained in a timely manner to avoid shortages of manpower.
Customer Service
- Coordinate with customers regularly through effective communication to understand and address their needs and inquiries, acting as a point of reference for their communications with the company.
- Collaborate with various internal departments, including finance, maintenance, and procurement, to address customer inquiries or requests, ensuring customer needs are fulfilled in a timely manner for optimal relationship management.
Reporting
- Manage the preparation of all monthly reports from different locations under assigned regions, ensuring all sales, accidents, maintenance, and activities are addressed as per requirements and approved.
- Oversee the preparation of monthly division checklists based on adopted standards, approving checklists once filled.
- Coordinate with the team to ensure timely monthly inspections for locations are performed, overseeing PAP forms for inspections conducted to ensure adherence and safe operations.
HSSEQ
- Manage monthly fire drills in coordination with HSSEQ and customers to guarantee a protective working environment within customer locations and ensure safe, uninterrupted operations.
- Collaborate with HSSEQ on audits to check adherence to standards within locations, reviewing results to ensure compliance.
- Work with customer personnel to maintain safety standards of equipment used by the company employees to ensure the integrity of equipment and the safety of locations, customers, and employees.
- Plan emergency responses with customer officers, updating and maintaining the plan in response to changes in location and equipment, and ensure the plan is communicated to all personnel.
Tank and Depot Commissioning and Recommissioning
- Lead activities for the commissioning/recommissioning of new tanks or depots at customer locations, coordinating with customers to ensure requirements and standards are met.
- Oversee the work of contractors and operators during commissioning/recommissioning, ensuring adherence to specifications, requirements, and HSSEQ standards.
- Authorize maintenance activities of equipment, depots, and tanks, ensuring compliance with specifications, requirements, and HSSEQ standards in coordination with the maintenance division and external contractors/operators.
Qualifications, Experience, Knowledge & Skills
- Bachelor’s degree in engineering, business, or economics discipline.
- 10 years of experience in aviation fuelling activities, including at least 3-4 years in increasing managerial responsibilities.
