Work Location: Al Ain
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About the Role
This role is vital in handling strategic customer accounts within the assigned region for the company. You will act as the primary point of contact for customers, addressing all requirements and queries. Ensuring timely delivery of products and services will be key to guaranteeing uninterrupted fuelling operations at customer locations while adhering to the company's standards.
Key Accountabilities
Fuelling Activities
- Manage all fuelling activities in customer locations within assigned regions, ensuring adherence to HSSEQ standards.
- Coordinate with customers and location representatives to manage monthly requirements, incorporating additional margins to prevent shortages and ensure uninterrupted operations.
Manpower Planning
- Oversee manpower planning in customer locations based on needs and ensure optimal utilization for full coverage.
- Coordinate manpower deployment to specific locations based on urgent customer requirements, ensuring timely and compliant supply.
- Manage authorization and clearance processes for employees at customer locations, obtaining necessary passes promptly to avoid manpower shortages.
Customer Service
- Maintain regular communication with customers, addressing their needs and inquiries as the main point of contact with the company.
- Collaborate with internal departments such as finance, maintenance, and procurement to fulfill customer requests promptly, ensuring strong relationship management.
Reporting
- Prepare and manage monthly reports from various locations, ensuring sales, accidents, maintenance, and other activities are documented as required.
- Oversee the preparation and approval of monthly division checklists per adopted standards.
- Ensure timely performance of monthly inspections within locations and manage PAP forms for adherence and safe operations.
HSSEQ
- Coordinate and manage monthly fire drills with HSSEQ and customers to promote a safe working environment and ensure uninterrupted operations.
- Conduct audits in collaboration with HSSEQ to review compliance with standards within locations, ensuring that results support operational safety.
- Liaise with customer personnel about maintenance and safety standards of equipment used by the company's employees, ensuring equipment integrity and safety for all parties.
- Develop and maintain emergency response plans in collaboration with customer officers, communicating updates to all personnel as locations and equipment change.
Tank and Depot Commissioning and Recommissioning
- Lead commissioning or recommissioning activities for new tanks or depots at customer locations, coordinating with customers to meet standards and operational requirements.
- Supervise contractors and operators during commissioning to ensure adherence to all specifications, requirements, and HSSEQ standards.
- Authorize maintenance activities for equipment, depots, and tanks, guaranteeing compliance with specifications through coordination with the maintenance division and external parties.
Qualifications, Experience, Knowledge & Skills
- Bachelor’s Degree in engineering, business, or economics.
- 10 years of experience in aviation fuelling activities with at least 3-4 years in managerial roles.
