About the Role
This position involves overseeing the operations of a busy automotive workshop. The role is crucial for ensuring that technicians are managing their work efficiently and maintaining high-quality standards. You will be responsible for assigning tasks, monitoring performance, providing technical support, and ensuring compliance with manufacturer repair procedures. A focus on customer satisfaction, safety, and continuous improvement is vital.
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Key Responsibilities
- Allocate work orders to technicians based on workload, skills, and operational priorities.
- Monitor technicians' productivity, attendance, and accurate clocking of individual work operations.
- Ensure repairs are completed within agreed timelines without compromising quality.
- Coordinate with Service Advisors to clarify work orders, communicate repair requirements, and ensure smooth workshop operations.
- Provide hands-on technical support, guidance, coaching, and mentoring to technicians.
- Investigate repeat repairs and customer concerns, conducting inspections, road tests, and diagnostic assessments where required.
- Ensure technicians follow manufacturer repair procedures, workshop manuals, and appropriate tool-use guidelines.
- Translate customer concerns into clear and accurate technical work instructions.
- Liaise with the manufacturer for technical assistance and required reporting.
- Monitor repair quality, conduct quality checks where authorized, and ensure all work performed and defects identified are accurately documented.
- Report quality concerns, tooling requirements, resource constraints, and lost time to the Workshop Manager promptly.
- Promote workplace safety, environmental compliance, and the protection of customers' vehicles and property.
- Support Service Advisors with initial diagnostics and vehicle handovers when required.
- Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime.
Qualifications & Experience
- Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field.
- Minimum 4 years of relevant automotive workshop experience, preferably as a qualified technician with leadership responsibilities.
- Relevant technical certifications or professional qualifications are required.
- Strong technical knowledge of vehicle diagnostics, repair procedures, and workshop operations.
- Ability to lead and support technicians while working independently with minimal supervision.
- Strong organizational and prioritization skills, with the ability to balance productivity and repair quality.
- Excellent verbal and written communication skills.
- Fair-minded, positive, and professional attitude with strong problem-solving abilities.
- Computer literacy and proficiency in Microsoft Office and workshop management systems.
- Valid driving licence.
Why Join Us?
- Established Automotive Group: Become part of a well-established UAE organization representing recognized automotive brands.
- Professional Development: Enhance your technical expertise and leadership capabilities in a professional workshop environment.
- Collaborative Team Culture: Work alongside experienced automotive professionals committed to quality and customer satisfaction.
- Career Growth: Build your career through hands-on leadership experience and opportunities for continued development.
- Operational Excellence: Make a meaningful contribution to workshop productivity, service quality, and customer experience.
