Team Leader - Variable Channels (Outsource)

About the Job
The role involves managing a team to ensure the achievement of overall responsibilities, while effectively promoting the warm image of the company and enhancing the bank’s visibility in the Financial Market. The position requires the development of new strategies for the business in the respective area and the creation of suitable plans to increase business growth.

Key Accountabilities
Main Responsibilities:

• Ensure that the set targets are met/exceeded on time.
• Ensure the team fully adheres to the company policy and procedure on day-to-day business management.
• Monitor the day-to-day activities of IFE’s and ensure appropriate business management/control is in place.
• Coach the team on daily business activities to achieve monthly goals.
• Review and recommend standard credit applications and ensure the authenticity of critical documents (MRF, identification documents, bank statements, etc.).
• Ensure proper handover of all customer-related files/documents prior to staff resignations/terminations and arrange for proper follow-up/closing of each case.
• Handle customer complaints directly and ensure all IFE’s are aware of products, policies & promotions of the company, keeping them updated on changes.

Monthly Responsibilities:

• Motivate high achievers by recognizing them in team meetings and providing opportunities for other staff to excel.
• Recognize staff training requirements while evaluating their monthly performance and arrange training/coaching based on identified weaknesses.
• Recommend disciplinary actions for those who show no improvements.
• Visit ministries, departments, and listed companies, providing reports to the Business Visit Report to the SM.

Annual Responsibilities:

• Conduct annual appraisals and recommend staff recognition.

Requirements
Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with core banking and application sourcing systems.
• Exposure to Outlook, email, and HR systems.

Educational Qualification:

• Preferably a graduate; Diploma or high school based on work experience/exposure.