About the Role
The company is building the future of B2B commerce for the agentic era, where buyers, sellers, and agents interact and transact across every channel. We are looking for a Teamlead Research and Design who has a vision for where B2B commerce is heading and is passionate about guiding a team and product toward that future. In this role, you will lead the research and design team from the front, owning the perspective on how commerce products are developed and experienced in an agentic world. You’ll conduct your own research, establish frameworks and standards, and provide the needed direction as your team builds alongside you.
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What You’ll Get
- The opportunity to make an impact at a fast-growing SaaS scale-up
- A global and customized onboarding program (rated 9.1/10 by previous hires)
- Collaboration with global leaders on strategic initiatives
- Up to 8 weeks of "work from anywhere" per year
- A hybrid working model allowing for 3 days in the office and 2 days at home
What You’ll Be Owning
- The Team and the Direction: Lead the research and design team toward a comprehensive understanding of building an AI-native product and an agentic commerce experience for buyers and sellers. Set a high standard by actively participating in the work.
- The End-to-End Experience: Designers are responsible for the entire user journey—not just individual screens. You will oversee how things are structured cohesively, where trust is fostered, and how the performance is measured.
- Agentic Experience Design: Design how agents behave and surface while incorporating transparency, control, and fallback options. Prepare for increased transactions through conversational and headless interactions.
- An AI-Native Design System: Establish a machine-readable, token-driven system usable by AI tooling to produce consistent and high-fidelity designs that require minimal manual intervention.
- The Research Agenda: Define where the industry is heading regarding agentic commerce and the future of B2B, understanding how buyer and seller behaviors are evolving, and what trust and privacy considerations are essential for agents transacting on behalf of others.
- The Craft Bar: Maintain a high fidelity and quality standard, employing methods that allow a small team to keep up the pace of development.
Qualifications
What You’ll Bring
- Proven experience in building AI-powered or agentic products, with demonstrable examples of products, prototypes, or agents developed based on your research, design, or contributions.
- A strong portfolio showcasing commercially shipped products used by real customers, emphasizing your personal contributions and the measurable impact on users or business outcomes.
- Proven experience leading both product design and user research, managing the end-to-end product experience while remaining active in research, prototyping, and design phases.
- A track record of utilizing user, market, and industry research to inform product direction, translating findings into a clear vision for products and experiences.
- Practical AI fluency throughout the research and design process, including experience with design systems built for AI generation, such as tokens and scalable structures.
- Experience in leading and developing teams of designers and researchers, establishing direction and standards in coordination with Product Management and related disciplines.
- Background in e-commerce is strongly preferred, particularly in B2B or B2C settings, with relevant experience in B2B commerce and understanding complex buyer and seller journeys.
Our Values
At the company, our values will guide everything we do:
- Champions of Our League – Balancing quick wins with long-term success.
- Supercharge Our Customers – Helping our customers succeed by continuously enhancing their digital commerce experience.
- Determined to Grow – Embracing challenges and consistently raising the bar.
- Bold Together – Achieving more by supporting one another.
Additional Information
Job descriptions might not cover every detail. If you do not meet every single requirement, we still encourage you to apply if you believe your experience aligns with our vision. We highly value professionals willing to grow with us.
