Teamlead Research and Design (Agentic AI)

About the Role
The company is building the future of B2B commerce for the agentic era, where buyers, sellers, and agents interact and transact across every channel. We are looking for a Teamlead Research and Design who envisions the evolution of commerce and wants to take a team and a product in that direction. You will lead this initiative from the front, owning the strategic vision for how commerce products are built and experienced in an agentic world.

As the Teamlead, you will sharpen your vision through your own research, create frameworks, standards, and establish effective ways of working for the team. You will lead the research and design team towards achieving this vision, setting direction while staying actively involved in the work alongside your team.

Responsibilities
You will be owning the following:

• The team and the direction: Lead the research and design team towards a clear vision of developing an AI-native product and agentic commerce experience. You will set the bar by actively engaging in the work with your team.
• The end-to-end experience: Ensure designers own the entire journey rather than isolated screens. Your focus will be on how the overall experience holds together, earns user trust, and performs effectively with increasingly generated user interactions.
• Agentic experience design: Design transparent and controllable behaviors for agents, ensuring the experience allows buyers and sellers to transact through conversational and headless interactions.
• An AI-native design system: Develop a machine-readable, token-driven design system that AI tooling can utilize to ensure consistent and high-fidelity design generation, designed to be operational without manual maintenance.
• The research agenda: Oversee research focused on the future of agentic B2B commerce, buyer and seller behavior shifts, and the standards of trust and privacy in the context of agent transactions.
• The craft bar: Maintain high standards for fidelity and quality while implementing methods that allow a small team to achieve these goals rapidly.

Qualifications
You will bring:

• Proven experience in building AI-powered or agentic products, with demonstrable examples of products, prototypes, or agents you researched, designed, or built.
• A strong portfolio showcasing commercially shipped products used by real customers, demonstrating your contributions and measurable user/business impacts.
• Proven experience in leading product design and user research, while remaining hands-on in phases of research, prototyping, and design.
• A track record of using user, market, and industry research to shape product direction, translating insights into actionable product and experience visions.
• Practical AI fluency across research and design processes, including experience with design systems built for AI generation (tokens, structure, and scalable systems).
• Experience in leading and developing designers and researchers, establishing clear direction and standards while collaborating with Product Management and other disciplines.
• E-commerce experience is strongly preferred, particularly in B2B environments and complex buyer-seller journeys.

Benefits

• Opportunity to make an impact in a fast-growing SaaS scale-up.
• Global and customized onboarding program (rated 9.1/10 by previous hires).
• Collaborate closely with global leaders on strategic initiatives.
• Up to 8 weeks of "work from anywhere" each year.
• Hybrid working model: 3 days in the office, 2 days remote.

Our Values
At the company, our values guide our operations:

• Champions of Our League – Balancing quick wins with long-term success.
• Supercharge Our Customers – Committing to continuous improvements in our customers’ digital commerce experiences.
• Determined to Grow – Embracing challenges and always raising the bar.
• Bold Together – Achieving more through mutual support.