The Tech Delivery Enablement Specialist role focuses on supporting project delivery lifecycles and enabling tools and assets within PwC’s Technology Managed Services. The position involves coordination, onboarding, documentation management, and deployment of reusable assets to improve operational efficiency and standardization. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimizing of the managed services process, tools and services.
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Key Responsibilities
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Delivery Support & Coordination
- Assist in maintaining integrated project delivery plans, tracking milestones, resource capacity, sprint health, and backlogs.
- Collaborate with workstream leads to identify delivery risks, dependencies, and impediments.
- Initiate and track resource profile requests from our different delivery channels.
- Work with third party vendors to identify profiles to fill internal capability gaps.
- Act as the JBR SME to initiate, refresh, and track vendor JBRs.
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Transition & Mobilization Support
- Support the coordination of onboarding activities post-contract award, including knowledge transfer and team mobilization tasks.
- Distribute and maintain onboarding kits, SOPs, and project startup documentation.
- Track readiness and flag risks or delays during transition phases.
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Asset & Tools Management
- Research new delivery tools, gather pricing, lead evaluations, and provide findings and recommendations to leadership.
- Support the curation and upkeep of standardized delivery templates, trackers, dashboards, and playbooks.
- Manage documentation version control, storage, and accessibility for delivery teams.
- Gather feedback from active engagements to improve existing toolsets and frameworks.
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Reporting & Dashboards
- Support the updating of delivery performance dashboards and governance trackers with project data (KPIs, issues, resources, etc.).
- Assist in preparing delivery review materials for Monthly/Quarterly Service Reviews and internal leadership reporting.
- Collaborate with data analytics teams to integrate reporting sources when needed.
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Knowledge & Enablement
- Maintain internal repositories for delivery enablement assets and knowledge articles.
- Conduct training or onboarding sessions for new team members on tools, frameworks, and delivery standards.
- Help promote consistency in the use of reusable assets across different projects.
Required Skills & Experience
- Exposure to agile delivery environments, managed services, or consulting projects.
- Experience with service transition, project coordination, reporting, and tracking.
- Understanding of cloud, cyber, AES, digital workplace, and ITSM.
- Experience working with and managing relationships with third-party vendors.
- Familiarity with delivery methodologies: Agile, ITIL, Waterfall, or hybrid models.
Soft Skills
- Strong English and Arabic reading and writing skills.
- Strong communication, organization, and coordination skills.
- Ability to work independently and manage multiple delivery support tasks.
- Comfortable collaborating across technical, operational, and commercial teams.
