Tech Majlist Specialist

About the Job
A career in Information Technology, within Internal Firm Services at PwC, offers the opportunity to support core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to clients. You’ll be focused on managing the design and implementation of technology infrastructure within PwC and enhancing both client and internal-facing applications. Additionally, you will provide technology tools that help create a competitive advantage for the Firm, driving strategic business growth.
The Operations Support team monitors the overall quality of services. As part of this team, you’ll be the primary contact for ensuring that the quality of services is maintained while exploring more cost-efficient ways to deliver the same services and enhancing customer satisfaction.

Key Responsibilities

• Implement processes and procedures for different categories of incidents (major incidents, complex incidents, low impact incidents).
• Route requests for help to appropriate functions for resolution.
• Inform users, customers, and key stakeholders of progress towards service restoration.
• Ensure that resolved incidents are properly documented and closed.
• Analyze causes of incidents to minimize the probability of recurrence and contribute to service improvement.
• Receive and handle requests for support, log incidents, and maintain relevant records.
• Respond to a broad range of support requests by providing information to enable resolution.
• Conduct country training sessions to enhance team capability.
• Ensure customers have a positive experience with the TechMajlis service.
• Assist in planning and executing TechMajlis rollout projects and system implementations.
• Support activities related to the administration of assets and produce routine reports to assist asset management activities.

Job Location
Dubai

Service
Internal Firm Services

Grade
Associate

Industry
Technology, Media and Telecommunications