Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and dedicate themselves to a small set of strategic clients (approximately four per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, whether in the boardroom with a client CTO or sharing the command line with a client admin. Effective technical communication and action are crucial, as is the ability to manage and maintain client relationships while closely monitoring the technical aspects of their accounts.
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How you'll make an impact
- Collaborate with the customer and the internal account team to identify short- and long-term priorities and develop the associated engagement plan.
- Manage project milestones with Customer Success Managers and clients, contribute to deliverables, provide regular status updates, and proactively identify and mitigate issues and risks.
- Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team.
- Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing.
- Act as the primary technical advisor for client teams, providing guidance and hands-on support across various areas, including:
- the company platform architecture and deployment.
- Platform operations and upgrades.
- Best practices for platform usage.
- Security, data management, and compute resources.
- ML-Ops, monitoring, and scaling strategies.
- Assist clients in integrating the product into their systems and troubleshooting technical challenges.
- Capture client feedback and feature requests to inform the Product and Engineering teams.
- Advise client tech leaders on complementary technologies and long-term technical strategy.
- Explore and support advanced use cases involving the company, such as edge computing, deep learning, and MLOps.
What you'll need to be successful
- 7+ years of experience in a customer-facing technical role.
- Strong communication and client relationship skills.
- Experience supporting both pre- and post-sales engagements.
- Proficiency in Linux system administration, including networking.
- Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM).
- Hands-on experience with cloud platforms (AWS, Azure, GCP).
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting, and tuning.
- Familiarity with the Hadoop and/or Spark ecosystems.
How you'll stand out
- Experience with Python.
- Data-Science knowledge.
- Basic knowledge of Java.
- Familiarity with ML-Ops practices and tools.
Hiring Process
- Initial call with a member of the Technical Recruiting team.
- Video call with the TAM Director.
- Technical Assessment to demonstrate skills (Home Test).
- Debrief of your Tech Assessment with TAM Team members.
- Customer-facing scenario Assessment with TAM Team members.
- Final Interview with the VP Field Engineering.
