Looking for a Technical Account Manager who will help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. TAMs are responsible for the overall governance and technical service delivery. They help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
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Responsibilities
- Manage and develop the relationship with designated account(s) in the Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
- Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
- Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams.
- Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation.
- Co-ordinate the resources required to deliver the service to the allocated customer(s).
- Assure and improve the high quality of CSS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate.
- Assist in the renewal of CSS contracts and contribute to pre-sales activities.
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Identify additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects CSS requirements.
Requirements
- 10+ years IT project management experience, in B2B environments.
- PRINCE2 / PMP and standard ITIL Certification is desirable.
- Strong interpersonal skills and good communicator.
- Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
- Preferable previous Outsourcing, SaaS, and Managed Cloud delivery or implementation experience.
- Proven track record of building strategic relationships and delivering high levels of customer service.
- Experience in service delivery; this should be in the current role.
- Previous experience of working in a virtual team, and taking the lead role for that team.
Work Conditions
- Competitive salary with exciting benefits.
- Flexible and remote working to enable optimal performance.
- Learning and development opportunities to advance your career.
- Employee Assistance Program to support mental health.
- Inclusive culture that celebrates diversity.
