Technical Account Manager, Enterprise Support - MENAT

About the job
Join one of the fastest-growing organizations within the company and help customers of all industries and sizes gain the best value and service from the company. At the company Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM, you will help craft and execute strategies to drive customer adoption and use of the company services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, Bedrock, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent the company within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from the company.
We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Key job responsibilities

• You’ll build solutions, provide technical guidance, and advocate for the customer
• Ensure environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with company Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from the company
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
  A day in the life
  Basic Qualifications
• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree
  Preferred Qualifications
• Experience with company services or other cloud offerings
• Experience in an internal enterprise or external customer-facing environment as a technical lead
• company certification, such as, company Solutions Architect, or a similar cloud certification
  Our inclusive culture empowers individuals to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.